FAQ

  • About the company
    • What is Kaunteya?

        As intricate and as legendary as their namesake in Mahabharata, Kaunteya is a collection of premium quality tableware reflecting the vivid hues of India. Introduce Kaunteya to your home to live an art-inspired life. Find the most exquisite designs inspired by India’s rich heritage for your home and delight the art connoisseur within you. Kaunteya is ‘India on a plate’.

        Every single piece from Kaunteya is a result of Indian stories transformed into perfect, symmetrical designs, which are then silk screen printed and hand decorated onto finest quality tableware. The ware is finished with a touch of 24k pure gold which alters it into an heirloom, one you can pass on to generations with pride.

    • When did Kaunteya start?

        Kaunteya was launched on the auspicious day of Akshay Tritiya- May 7th, 2019.

  • Product Information
    • What are the products made of?

        All Kaunteya tableware is made of the finest quality bone china. They are hand decorated with intricate designs and finished with 24-karat gold, before getting a second firing.

    • What is fine bone china?

        Fine bone china is made of a mixture of high quality ceramic materials and bone ash. This dinnerware is lightweight, and translucent in usually bright white tones, and is one of the strongest dishes.

    • How safe are the products?

        Our colorful and gold-plated dinnerware is completely food and beverage safe.
        WE CARE FOR OUR CUSTOMERS.

    • Will you be coming up with more series in the future?

        We have started off with four series but, hope to add more in the future.

    • What are the four product series and what does each signify?

        The four product series are:

      • DASARA : THE ROYAL LEGACY
        Our Dasara collection is inspired by the Indo-Saracenic architecture of Mysore Palace. Discover the palace, impressively painted in turquoise blue and decorated with intricate flower motifs & gold details. Enjoy the royalty of Mysore on your table with this series which is a mirror reflection of Mysore palace, a true depiction of Royal India.
      • PICHWAI : ETERNAL KRISHNA BHAKTI
        Pichwai paintings are a traditional form of art done on cloth using special elements like trees, birds, lotuses and cows which narrate the tale of lord Krishna and used as backdrop while worshiping Srinathji, his incarnation. This series is crafted using contemporary form of this art and is made referring to the timeless paintings of Nathdwara and further beautified with 24k gold.
      • JYAMITI : PERFECTION IS IN THE EYES
        Jyamiti, the Hindi name of geometry, is very well presented in the perfection of Indian monuments. The carving of huge domes, inlay on the walls or the architectural structure of the monuments, all assert that perfection was in the eye of ancient India. Through this series we convey our love & respect to this very artistic notion of the ancient Indians.
      • BYAH : A BOND OF SEVEN SERIES
        Phad painting art is a 700-year-old legacy of Rajasthan passed down over generations within a single family. Here in the Byah series, we have used Phad to show the extensive rituals of Indian wedding. Although to narrate this anecdote, we have carefully selected the colors black, which signifies mystery and gold, which signifies wisdom to highlight the journey of a marriage.
  • Order Processing
    • How do I track my order?

        We ship all our products using FedEx. Once the order has been dispatched, a tracking number will be provided which you can use to track your order through FedEx.

    • How can I cancel my order?

        Orders can be canceled before dispatching, usually within 24 hours after they have been placed.

    • How long will it take to receive my order once it has been placed?

        Domestic deliveries may take up to 8 business days and the shipping charges are ₹250 for all orders below ₹10,000. International deliveries will take up to 12 business days and charges will be calculated on final checkout page. There is a minimum $50 delivery charge but, orders worth over $300 are not charged any delivery fees. In some cases, custom clearance might take longer. 

    • Can I change my existing order- add or remove items?

        Items can be added or removed from order before it has been dispatched. Otherwise, a new order needs to be placed for additional items.

    • What if an item I want to order is temporarily out of stock?

        You can provide us with your contact details and we’ll notify you when the products are back in stock.

    • Can I order products from a series later?

        Most of our product series are life series so, you will be able to find products even at a later point in time.

  • Returns and Exchange Policy
    • What if an item arrives broken?

        We check and recheck before dispatching our products. You will receive the product in best condition. But if you find any damage or defect, please initiate your return in 48 hours with a reference picture and order number. Drop us a mail at info@kaunteya.in. While returning / exchanging products, please ensure they’re in their original pack. We will arrange a reverse pickup in 4-5 working days from the date of request. Refund shall be made through the original payment mode within 7 business days.

    • What is your return/ exchange policy?

        Unfortunately, once sale has been finalized, we are unable to take returns or exchange the products unless, the product is damaged or defective.

  • Ware Care
    • How do I care for my Kaunteya tableware?
      • Hand wash with mild detergent.
      • Dry with soft cotton cloth.
      • Use soft sponge, do not scrub.
      • Not microwave & dishwasher safe, it is 24k gold.
  • Other
    • What is your privacy policy?

        Kaunteya promises to protect your data. We follow stringent procedures to protect the confidentiality, security, and integrity of data stored on our systems. But yes, we might use your information to customize your experience, interact with you on a regular basis via our own channels or via third party services under careful supervision. Hope you will not mind it. For more information, kindly refer to our ‘Privacy Policy’ page

For our contact information, kindly refer to our contact us page

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