Return Policy

We check and recheck before dispatching our products. You will receive the product in the best condition. But if you find any damage or defect, please initiate your return in 48 hours with a reference picture/video and order number. Drop us a mail at info@kaunteya.in. While returning/exchanging products, please ensure they’re in their original packaging. We will arrange a reverse pickup in 4-5 working days from the date of request. Refund shall be made through the original payment mode within 7 business days. please note that if from any place we are unable to pick up the parcel, the customer is expected to send it back.

Returns are only accepted if the products are received damaged and is found to be an error of the brand or its shipping partner

DUTIES & TAXES FOR INTERNATIONAL ORDERS

Duties & Taxes for international orders are not included in your order and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery after you receive an invoice from the shipping agent.

NON PAYMENT OF DUTIES

It is considered the customer's duty to be informed of and pay any applicable import duties. In case of non-payment of duties and eventual destruction of the products by the shipping partner, the customer will not be eligible for any refunds

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.